FREQUENTLY ASKED QUESTIONS

SHIPPING?

All international orders are shipped with DHL. Orders over 500 USD are shipped for free, and orders under 500 USD are 30 USD.

All domestic orders are shipped for free with Thai post. Customer who wants to receive the goods at the store or prefer to send by messenger (Grab or Line man) please let us know.

*Please note - there will be a delivery fee for messenger services

HOW DO I WORK OUT MY SIZE?

- Visit us at The Decorum Bangkok we have prepare the ring size measurement for you at the store.

- Carefully measure the internal diameter of an existing ring which fits and send us the measurement in mm's.


- Visit a local jeweller and have them size your finger or an existing ring.

WHAT'S THE DIFFERENCE BETWEEN 9K, AND 18K GOLD?

The carat number refers to the amount of gold in the alloy. 9ct is 37.5% pure gold and an alloy of copper, zinc, silver, palladium or platinum depending on whether it's yellow, white or rose gold. 18ct gold is 75% pure gold, hence the higher price.

PRODUCTION LEAD TIME

Most of our jewellery pieces are made to order. We require between 1-6 weeks for production, depending on intricacy of design and material availability. Production times may vary due to fluctuations in supply chain and Covid-19.

 

WHY HAS MY RING GONE BLACK (DISCOLOURED)?

Silver can react with acidity in the wearers skin. This can be caused by cosmetics, perspiration, medication or a high ph level. A gentle polish with a metal-specific polishing cloth can remedy this.

CAN I SUPPLY EXISTING GEMSTONES OR GOLD FOR A NEW PIECE?

Yes, however we will need to physically see, measure and assess whether gemstones are suitable. We can also remove these from existing jewellery.
We are unable to use supplied metals.

CAN I CUSTOMISE A PIECE?

Yes, we offer a full bespoke consultation service, email chawapat@rawindiamonds.com or visit The Decorum Bangkok to make an appointment

DO YOU SHIP WORLDWIDE?

Yes, definitely! Why not!?