STORE POLICIES
CARE
Use only warm soapy water to clean your jewellery. A metal specific polishing cloth can also be used to rejuvenate your piece. Unless specified our jewellery pieces are mid-polish and can change colour over time (especially if left unworn). This is not a manufacturing fault.
We have polishing services provided please text us via Instagram account or email us to chawapat@rawindiamonds.com.
RETURNS AND EXCHANGES
If you are unhappy with your item it can be exchanged free of charge (excluding postage and handling costs) for another item or a credit note. The piece must be returned to us within 3 days of original purchase. Returned pieces must be in original condition, unworn and unwashed, with a purchase receipt and original packaging. Sale items are not eligible for return or exchange.
Please return pieces in their original packaging or a sturdy box. Do not send jewellery to us in an envelope, this violates our return/repair policy and will be returned to the customer at their expense.
BESPOKE RETURNS AND EXCHANGES
All bespoke pieces are final sale. Each piece is individually made just for you therefore exchanges, returns and/or alterations are not possible.
RE-SIZING
For incorrect ring sizes ascertained in person one (1) re-size will be completed free of charge. We reserve the right to refuse completing a ring re-size.
B.B.O. must be notified with your intention to re-size within 30 days of delivery of jewellery, anything outside this will incur a $30 fee. We cannot re-size more than 2-3 sizes from the original size. Certain ring styles cannot be re-sized.
REFUNDS
A refund will be given as a last resort if the piece received is faulty. We cannot offer refunds for items lost, stolen or damaged during shipping or for change of mind. Refunds are only possible within 30 days of original purchase.
ORDER CANCELLATION
Written notification of your intention to cancel your order must be received by us within 12 hours of placing your order. This includes payment of invoice deposit, online shop or personal order. If production has commenced we cannot cancel your order and you will forfeit your deposit.
REPAIRS
Free repairs (excluding postage and handling fees) are offered on pieces deemed faulty due to poor craftsmanship. Anything beyond fair wear and tear can be repaired for a fee mutually agreed on by B.B.O. and the customer.
Manufacturing faults do not include:
- Broken or damaged chains
- Chipped, cracked, lost or broken stones and pearls.
- Bent/snapped rings
- Oxidisation or discolouration of metals.
DEPOSITS
For commissioned (bespoke) pieces, a minimum 50% non-refundabledeposit is required to secure the order. The deposit amount is negotiable but cannot be refunded. No changes can be made after the deposit is paid.