Store Policy

​RETURNS AND EXCHANGES

If you are unhappy with your item it can be exchanged free of charge (excluding postage and handling costs) for another item or a credit note. The piece must be returned to us within 3 days of original purchase. Returned pieces must be in original condition, unworn and unwashed, with a purchase receipt and original packaging. Sale and Made-To-Order items are not eligible for return or exchange.

Please return pieces in their original packaging or a sturdy box. Do not send jewellery to us in an envelope, this violates our return/repair policy and will be returned to the customer at their expense.

To start a return, you can contact us at info@rawindiamonds.com. Please note that returns will need to be sent to the following address: 1530/12 bound by oath and Rawin Company Limited, Nakhon Chai Si Road, Nakhon Chai Si, Dusit, Bangkok, Thailand, 10300, +66 99 420 6165

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rawindiamonds.com.

 

 

BESPOKE RETURNS AND EXCHANGES

All bespoke pieces are final sale. Each piece is individually made just for you therefore exchanges, returns and/or alterations are not possible.

 

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RE-SIZING

For incorrect ring sizes ascertained in person one (1) re-size will be completed free of charge. We reserve the right to refuse completing a ring re-size.

bound by oath must be notified with your intention to re-size within 30 days of delivery of jewellery, anything outside this will incur a $30 fee. We cannot re-size more than 2-3 sizes from the original size. Certain ring styles cannot be re-sized.

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REFUNDS

A refund will be given as a last resort if the piece received is faulty. We cannot offer refunds for items lost, stolen or damaged during shipping or for change of mind. Refunds are only possible within 30 days of original purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rawindiamonds.com.

 

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ORDER CANCELLATION

Written notification of your intention to cancel your order must be received by us within 12 hours of placing your order. This includes payment of invoice deposit, online shop or personal order. If production has commenced we cannot cancel your order and you will forfeit your deposit.

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REPAIRS

Free repairs (excluding postage and handling fees) are offered on pieces deemed faulty due to poor craftsmanship. Anything beyond fair wear and tear can be repaired for a fee mutually agreed on by bound by oath and the customer.

Manufacturing faults do not include:
- Broken or damaged chains
- Chipped, cracked, lost or broken stones and pearls.
- Bent/snapped rings
- Oxidisation or discolouration of metals.

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DEPOSITS

For commissioned (bespoke) pieces, a minimum 50% non-refundabledeposit is required to secure the order. The deposit amount is negotiable but cannot be refunded. No changes can be made after the deposit is paid.